We want you to love your order from Starr Reads. However, we understand that occasionally you may receive a book you already own, have previously read, or need to return your order for another reason.
Changed your mind?
If you purchased your order online, you have the right to cancel your order within 14 days of receiving your items.
To cancel your order, please contact us at starrreads@outlook within 14 days of receiving your order. Once you have notified us that you wish to cancel, you will have a further 14 days to return items to us.
Returned items should be in their original condition. Please ensure they are packaged securely to prevent damage during transit.
Unless your item is faulty, damaged or incorrect, you will be responsible for the cost of returning the item to us.
Refunds
Once we have received your returned items, we will process your refund as soon as possible and within the required legal timeframe.
Refunds will be made using the original payment method wherever possible. If you paid for standard delivery, the cost of standard delivery will be refunded where required by law.
Please note that we may reduce the refund if an item handled beyond what would reasonably be expected when inspecting it.
Received a book you already own or have read?
One of the surprises of a Blind Date with a Book is not knowing which book you will receive. However, we understand that you may occasionally receive a book you already own or have previously read .
If this happens, please contact us within 14 days of receiving your order and we will be happy to offer an exchange for a different book.
The book must be returned in it's original, unused condition. You will be responsible for the cost of returning the book and any additional postage costs associated with sending a replacement.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you have received the incorrect item, please contact us as soon as possible at starrreads@outlook.com
Please include your order number and, where possible, photographs of the issue. We will work with you to resolve t problem and arrange replacement, refund or other appropriate solution.
Contact Us
If you have any questions about returns, refunds or exchanges, please contact us at:
Email: starrreads@outlook.com
Business name: Starr Reads
